Question number one, what process do you use when troubleshooting it issues? It support is 80 % technical knowledge and 20 % speculation. You first have to have a fundamental understanding of Information technology. How it works. In addition, you need to act as a detective to find the cause of an issue in order to resolve it. The process you describe should incorporate both of these elements. It should also be consistent so that any technical issue can be resolved quickly and efficiently.

第一个问题是，您在解决IT问题时使用什么流程？IT支持80%是技术知识，20%是推理。你首先必须对信息技术有一个基本的了解，他是如何运作的。此外，您需要像侦探一样找出问题的原因，以便解决问题。你所描述的过程应该包含这两个元素。它还应该是一致的，以便可以快速有效地解决任何技术问题。

When a user calls with a technical issue, I first ask a series of questions to determine what they are experiencing, for example, is their power to the device. Can they interact with it? Is it behaving properly? And other questions, which will help me identify what might be happening?

当用户打电话提出技术问题时，我首先会问一系列问题，以确定他们遇到了什么问题，例如，他们对设备的供电情况。他们能与它互动吗？它的行为正常吗？和其他问题，这将帮助我确定可能发生的事情。

Once I know that, I can then begin to troubleshoot issue using standard techniques that i've learned through my training and experience. I follow the Ockham's razor principle, starting with simple fixes first and then moving onto more complex solutions.

一旦我知道了这一点，我就可以开始使用我通过培训和经验学到的标准技术来解决问题。我遵循结果奥卡姆剃刀原则，首先从简单的修复开始，然后转向更复杂的解决方案。

Question number two, what is your definition of customer service and what steps you take to ensure you are providing exceptional service? When interviewing for this role, keep in mind that you are firstly customer service representative and second a technologist. This will also help you when you are doing your job, keep you focus on a positive customer experience rather than being distracted by an interesting technical problem.

第二个问题，您对客户服务的定义是什么？您采取了哪些措施来确保提供卓越的服务？在面试这个职位时，请记住，你首先是客户服务代表，其次是技术专家。这也将有助于您在工作中专注于积极的客户体验，而不是被有趣的技术问题分心。

In my opinion, customer services providing an excellent customer experience for the people with which I interact. When they contact me, they are unable to do their work because of a technical issue. My job is you get them back to work by solving the issue. While doing this, I need to treat them with respect, keep them calm and assure them that the problem will be solved efficiently.

在我看来，客户服务为与我互动的人提供了极好的客户体验。当他们联系我时，由于技术问题，他们无法开展工作。我的工作是通过解决问题让他们回来工作。在这样做的时候，我需要尊重他们，让他们保持冷静，并向他们保证问题会得到有效解决。

Question number three, why did you apply to our company as opposed to other organizations? Companies love to hire people who are passionate about the company and the work they do. Answering this question properly will demonstrate your interest in the organization and allow you to make a value statement about what you can contribute to their success.

第三个问题，为什么你申请我们公司而不是其他公司？公司喜欢雇佣那些对公司和他们所做的工作充满热情的人。正确回答这个问题将表明你对该组织的兴趣，并让你对你能为他们的成功做出什么贡献做出价值陈述。

Your answers, this question should be based on the company research you did before the interview. This will give you the Information you can use to demonstrate why you want to work for them and how you can help them succeed. When searching for potential employers, your organization kept rising to the Top. I like this type of work you do and how you realize it resources to accomplish the organization schools. I've also spoken several currents and former employees, and they all speak highly of the work environment and the benefits the company offers.

你的回答，这个问题应该基于你在面试前所做的公司调查。这将为你提供信息，你可以用来证明你为什么想为他们工作，以及你如何帮助他们成功。在寻找潜在雇主时，您的组织不断上升到顶端。我喜欢你做的这种类型的工作，以及你如何实现IT资源来完成学校的组织。我还与几位现任和前任员工交谈过，他们都对公司的工作环境和福利给予了高度评价。

Question number four, what is something unique that you can contribute to this job that someone else may not be able to? People in general are hesitant to brag about themselves. We have been conditioned to be humble into credit our entire team for the success we achieve. However, this is not applied during an interview. This is the time for you to brag about your achievements, skills and experience. The interviewer expects us. That is why they will ask a question like this to give you the chance to describe your unique qualifications. I believe a unique quality I can bring to your organization is the breath of my experience working with a variety of different systems. These include different types of hardware operating systems and software applications. This will enable me to address all the it support issues your organization is likely to encounter. It also provides you the flexibility to move to mean to any part of the organization that needs additional help or the type of expertise I provide.

第四个问题，你能为这份工作贡献什么独特的东西，而其他人可能做不到？一般来说，人们不太愿意吹嘘自己。我们已经习惯于谦虚地赞扬我们整个团队所取得的成功。但是，这不适用于面试。这是你吹嘘自己的成就、技能和经验的时候。面试官期待我们。这就是为什么他们会问这样的问题，让你有机会描述你独特的资质。我相信我能为贵公司带来的独特品质是我在各种不同系统中工作的经验。其中包括不同类型的硬件、操作系统和软件应用程序。这将使我能够解决您的组织可能遇到的所有IT支持问题。它还为您提供了灵活性，使您可以移动到组织中需要额外帮助或我提供的专业知识类型的任何部分。

Question number five, can you define the term BIOS and describe how it is used in the computers operations? This is a technical question, technical questions. Ask you to find a term concept or process used in your job and then describe how is used. It is sometimes helpful for you to provide an example. Technical question should be answered directly. The interviewer will ask a follow up question if they need more Information about the topic. Bias stands for basic input output system and is present in every type of computer. The primary purpose of bias is to ensure that all the individual components within a computer can function with each other. For example, bias enables the CP u or processor to communicate with computers memory to extract data needed by an application. It is important to keep the bias updated to function properly with all the hardware and software components of the computer. That is all for it, support, interview questions and answers.  

第五个问题，你能定义“BIOS”这个术语并描述它在计算机操作中是如何使用的吗？这是一个技术问题，技术问题。让你找出在你的工作中使用的术语、概念或过程，然后描述如何使用。有时提供一个示例对您很有帮助。技术问题应该直接回答。如果面试官需要更多关于这个话题的信息，他们会问一个后续问题。BOIS代表基本输入输出系统，存在于各种类型的计算机中。BIAS的主要目的是确保计算机中的所有单个组件都可以相互配合工作。例如，BIOS使CP U或处理器能够与计算机存储器通信，以提取应用程序所需的数据。重要的是保持偏置更新，以便与计算机的所有硬件和软件组件一起正常工作。这就是它的全部，支持，面试问题和答案。